Careers

Job Opportunities

Welcome Center Clerk

POSITION:            Welcome Center Clerk (various days and shifts)

LOCATION:            Mililani YMCA

SALARY RANGE:    $9.25 - $12.29/hour   

STATUS:               Part-time hourly   


GENERAL FUNCTION:   
Position is responsible for superior member service. Assists with the daily operations of the Welcome Center.
Responsible for planning, developing, organizing and evaluating all aspects of member and program participant development, in accordance with purposes and policies of the branch and association. Ensures the needs of the YMCA and its members and program participants are met. This position is responsible for the growth, expansion, and retention of the membership and program participation. Works under the supervision and guidance of the Membership Director, Branch Executive Director, and/or Office Manager.

Essential Duties/Functions:

•    Answers incoming calls / in-person inquiries and refers callers to appropriate Y staff members
•    Responsible for the intake of payments and essential paper work for membership and/or program participation
•    Monitors YMCA email, responds appropriately, and/or forwards emails to appropriate Y staff
•    Maintains supply of program information for members, mailings and marketing distributions
•    Provides prompt quality member service in a friendly, timely and professional manner
•    Develops and maintains positive relationships with members, staff, volunteers, and the community
•    Exhibits a positive attitude and behavior consistent with the philosophy, values, and mission of the YMCA
•    Wear required name tag, is neat, clean and professional in appearance in accordance with required dress code
•    Exemplifies the values of caring, honesty, respect, and responsibility
•    Supports the mission of the Association
•    Acts as a team player communicating with all departments

QUALIFICATIONS:   
Skills/Knowledge:

•    People and member service oriented and well organized
•    Ability to learn & be proficient in Word, Excel, and YMCA computer programs (Class, RE, etc)
•    Ability to understand and follow oral and written instructions
•    Have a team-oriented attitude and is patient in dealing with others – Speak and deal effectively with people
•    Ability to multi-task under pressure
•    Ability to exercise discretion and independent judgment

Education/Training:

•    High School Diploma / GED Equivalent
•    Able to be CPR/AED, First Aid trained
•    TB clearance required

Experience:
•    Experience in customer/member service preferred
•    Must be computer literate, accustomed with general office procedures, filing, answering phones, photocopying and cash handling.
•    Strong interpersonal skills and ability to work with in a diverse cultural environment
•    2 years’ experience in customer/member service required
•    2 years’ experience in supervisory position preferred
•    2 years’ experience in cash handling position preferred

Apply to:   jobs@ymcahonolulu.org



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