Welcome Back Guide & Make a Reservation at the Y | YMCA of Honolulu | Honolulu, Hawai‘i | www.ymcahonolulu.org

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Welcome Back Guide & Make a Reservation at the Y

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Update September 8, 2020: To comply with current City Stay-at-Home orders, YMCA Health & Fitness facilities are temporarily closed through September 23.

Please visit our Virtual Y for live streamed and on-demand group exercise  classes, workshops, personal training and other activities here.

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New Guidelines & How To Make A Reservation At The Y

We are excited to welcome back our YMCA members with a phased reopening of our YMCA Branch Health & Fitness facilities. Currently, the following are available:

  • Health & Fitness Facility: To comply with City restrictions, currently closed through September 23
    • Strength & Cardio Machines
    • Free Weights
    • Stretch and Core Training Areas
    • Personal Training by Appointment Only
  • Heated Pool: To comply with City Restrictions, currently closed through September 23.
    • One-Person-Per-Lane Lap Swim/Water Activity/Exercise: Members may reserve a 45-minute time block to use one pool lane to swim or for individual water exercise or activities.
    • One Family-Per-Lane for Family Swim: Family members may reserve a 45-minute time block to use one pool lane.
  • Group Exercise Classes in Branches and Pool:To comply with City Restrictions, currently suspended through September 23. Please see our Live Stream group exercise classes here.
    • Modified schedule of Group Exercise Classes indoor, outdoor and in the pool at  Branches here.
  • Virtual YMCA: OPEN!
    • 100+ On-Demand Classes for all abilities and interests here.
    • Scheduled Live Streaming Classes with your favorite instructors here.
  • Private Swim Lessons: To comply with City Restrictions, currently suspended through September 23
    • Individual and Buddy (2 persons in the same household). Info and registration here.

Safety Guidelines

We are following the strict guidelines of the CDC and State officials in order to help protect our members, staff and community. Safety measures include:

  • Temperature and health assessment screenings and required masks for staff and members.
  • Promotion of Social Distancing using a new online advance reservation system to control capacity limits, rearrangement of fitness equipment and machines and safety signage and floor markings.
  • Increased cleaning and disinfecting, including asking members to clean equipment before and after use.
  • Promotion of frequent handwashing and use of hand sanitizer dispensers.
  • Having all staff trained on our new protocols for safety and cleaning measures.

Make A Reservation

To comply with CDC and State guided capacity limitations and safe social distancing, members are asked to use our new advance online reservation system for facility entrance/usage, pool usage, and a modified schedule of group exercise classes.

Assistance to make reservations for those without online or computer/mobile device access is available by calling your Branch location.

Reservations can be made up to 2 days in advance, starting at 8 am each day for the following fitness activities  - mix and match fitness activities for a complete workout!

  • 90 minutes for Fitness Facility Access: Cardio & Strength Training Machines & Free Wts: Reserve multiple or back-to-back 90-minute timeslots per day
  • 45 minutes for Pool Usage: Reserve 1 timeslot per day which must be used before you can reserve another slot.,
  • A specific Group Exercise Class: Reserve 1 group exercise class per day which must be used before you can reserve another spot.

Part of each member’s reservation slot allows for time to check-in and to clean any used equipment/machines.

Create an Account & Make a Reservation

How to Create an Account & Make Reservations: You Need Your Customer ID Number

You will need to create a new account on our online reservation system using your Customer ID number. This is NOT the number under your barcode on your keytag (scan card). If you did not receive your Customer ID number, please contact your YMCA branch or email info@ymcahonolulu.org to secure your Customer ID number.

  1. Go to ymcahonolulu.motionvibe.com to create an account.
  2. Enter your First and Last Name and under “Customer ID” enter your Customer ID Number which is located at the top of this email message.
    [Note: This is NOT the number under the barcode on your keytag (scan card). If you have questions about your Customer ID number, please contact your YMCA branch or email info@ymcahonolulu.org]
  3. You will now be asked to create a username and password for our new reservation system.
  4. You’re Set! You can now make reservations up to 1 day in advance (starting at 6 am the day before) by simply going to ymcahonolulu.motionvibe.com and logging in.

Need Help?

  • Click here for pictorial written instructions on how to create a new account and make reservations, or
  • Call your Branch for assistance.

Note: As part of our new safety procedures, before being allowed to complete your reservation, you will be required to sign a COVID-19 waiver, acknowledge that you are able to wear a mask while in the facility at all times (except when in the pool) and be able to answer “no” to each of the following 4 health screening questions:

  1. Are you experiencing any cough, shortness of breath, chills, muscle pain, headache, sore throat, or new loss of taste or smell?
  2. Have you had a fever of 100.4 or more during the last 48 hours?
  3. Have you, or anyone in your household, been suspected to have or have had a confirmed case of COVID-19 in the last 14 days?
  4. Have you, or anyone in your household, traveled out of the State of Hawaii in the last 14 days?

In addition, when you check in for your reservation, everyone, including staff, will have their temperature taken. Any person whose temperature is 100.4 or more will not be allowed to check into the Y.

Frequently Asked Questions (Updated on August 6, 2020)

Online Reservation System

What is my Customer ID Number?

Your Customer ID Number is NOT the number under your barcode on your keytag (scan card). If you did not receive your Customer ID Number, email info@ymcahonolulu.org or you may contact your YMCA Branch. Please provide an updated email address.

I have a family account. Does each member on my family account need to set up their own reservation account, and therefore, need their own Customer ID number?

Yes. Please email info@ymcahonolulu.org, or you can contact your YMCA Branch for family member Customer ID numbers. Please provide an accurate email address for each family member.

I have tried to set up a Reservation Account and I am getting an invalid message.

It could be that your membership account was placed on-hold, is not active, or needs to be reactivated, or you may using the barcode number on your keytag or scan card number – which is not your Customer ID number. Please email info@ymcahonolulu.org or contact your YMCA Branch for assistance.

Where can I find the Reservation System to set up my account and to make reservations?

Go to our YMCA of Honolulu website and click on “Make a Reservation at the Y” for instructions. You can also click here to go directly to the site.

I am a Leeward Y Member and want to make a reservation for facility access. I don’t see that as a choice.

For Leeward Y members, fitness facility access is listed in the drop down menu as “Workout Pods.” There are 9 Workout Pods, with each Pod accommodating 5 members – so a total of 45 members are accommodated for each reservation session. Workout Pods provide members to full access of all free weights and strength and cardio equipment and machines.

I don’t have internet access or I am having trouble setting up my reservation account. How can I get assistance?

Please see our pictorial instructions here. If you still need assistance, please call your YMCA Branch, and they can assist you in setting up an online reservation. Reservation assistance is also available for members who do not have access to the internet.

What if I need help registering for a reservation block?

If you need assistance in registering for a time slot, please call your Y Branch location.

I have called my YMCA Branch, but am not able to reach a “live” person to talk to and must leave a message.

We apologize for the delay our members may be experiencing. Currently, our YMCA Branches are experiencing a very high call volume with the roll out of our new reservation system and also with the reopening of our YMCA facilities. You can also send an email to info@ymcahonolulu.org or call and leave a message at 808-678-4296, and we will respond to your question as soon as we are able to.

Are all YMCA Branches open?

Yes. All of our YMCA Branches are open: Kaimuki-Waialae, Kalihi, Leeward, Mililani, Nu’uanu and Windward.

How soon in advance can I make a reservation?

Reservations can be made for up to 2 days in advance, starting at 8:00 am each day.

How long is the reservation time?

Facility/Usage reservation slots are 90 minutes each, pool usage reservation slots are 45 minutes each, and Group Exercise Class reservations are specific to the scheduled class time. Time block reservations include check-in procedures, exercise time, sanitation time, and exiting the facility.

Can I register for multiple fitness activities per day?

Yes. You may register for one group exercise reservation, one pool reservation time, and multiple or back-to-back fitness facility access reservation times within the same day if you choose to do so and space permits.

Can I still come to the Y if I don’t have a reservation?

Only members with reservations are guaranteed to have facility access during Phase I. Based on capacity, some slots may be available for walk-ins on a first-come, first-served basis. However, we highly encourage all members to reserve an appointment slot to ensure you are able to exercise. Walk-ins will be taken based on availability only. Each walk-in must complete a reservation (on their own device or with the assistance of the Welcome Center) after checking in with the assessment area, in order to use the facility.

What if I need help registering for a reservation block?

If you need assistance in registering for a time slot, please call your Y Branch location.

What if I am unable to make it to my reservation time or if I arrive late? Or what if I need to cancel my reservation?

Should you arrive late for your reservation time, your 90-minute facility/usage or 45-minute pool use reservation block will not be extended, but you will still be able to enter and use any remaining time left on your reservation.

However, if you have reserved a group exercise class, because group exercise spots are very limited, any members who are not checked in 10 minutes before the start of class will be removed from the list, and the next member on the waitlist will receive a notification that there are openings. We recommend that you arrive to the Y at least 15 minutes prior to your class start time to allow time to move through the check-in process at the Y, which includes temperature checks and answering health assessment questions prior to check-in.

If you are unable to make it to your reservation, please cancel your reservation as soon as possible, through the reservation system or by calling your Y Branch location.

Are reservations transferable?

No, your reservation is unique to you only. Waiver acknowledgement and health assessment questions are included as part of the reservation process and are unique to you.

What Can I Expect and What Should I Bring?
  • Please arrive no more than 10 minutes before your facility or pool reservation time. Arrive at least 15 minutes in advance if you are have a reserved group exercise class.
  • Members must report for a temperature check prior to checking in. Please anticipate that this process may take 10 minutes or longer, depending on branch location.
  • You will be asked to self-scan in using the YMCA mobile app on your phone. Instructions on how to download the YMCA of Honolulu mobile app on your phone are here. Alternatively, you may provide your name or membership number to our staff member who will be located behind a protective Plexiglas screen.
  • Please come to the facility prepared with your exercise or swim attire on, water bottle filled, and mask or face shield in place. Masks or face shields must be worn at all times, including when exercising, except when in the pool. [Note: Masks with valves are not allowed.] Bring your exercise towel with you. Locker rooms and showers are temporarily closed. Outdoor showers will be available for swimmers.
  • Please limit any personal belongings. During Phase I, locker rooms and showers will remain closed. As a reminder, bags are not allowed in the Healthy Lifestyle Center. However, fanny packs are allowable for personal belongings, and a limited number of express lockers will be available for member use. Please bring your own lock if you plan to use a locker. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.
  • Please adhere to the social distancing markings throughout the duration of your visit.
  • Please conclude your exercise at least 5 minutes prior to the end of your reservation time in order to sanitize the equipment you used prior to exiting the facility. Staff will make announcements at least 5 minutes prior to the end of reservation slots as a reminder to finish up exercises, wipe equipment, and exit the facility at the designated reservation end time.
  • During Phase I, no common areas will be open for gathering. Bathrooms will be available, but locker rooms will remain closed. Coffee and towel service will not be available, and water fountains will remain closed.
How many members will there be in the pool or workout areas? How long are the sessions? What is the cleaning that will be done between facility access or pool sessions?

The number of members allowed per each reservation time session for the pool or fitness facility access varies by YMCA Branch, based on the size of the Branch and social distancing capacity. Currently, between 4 to 6 members [or one family unit for Family Swim] per 45-minute reservation time session are allowed for the pool; between 25 to 75 members per 90-minute reservation time session are allowed for facility access; and 9 members per group exercise class. These capacity levels will be adjusted based on CDC and State guideline updates and continued evaluation of our system. Cleaning and sanitation is conducted after each pool session, and all members are asked to clean equipment and machines used before and after use. Staff are also frequently cleaning all high touch surfaces, and additional deep cleaning of each facility is done daily.

What if reservations are filled every day, and it's difficult to obtain a time slot? If so, are there any considerations on reduced monthly membership fees?

By using an online / by phone advance reservation system, limiting time block reservations to 90 minutes for facility usage, 45 minutes for pool usage and 1 group exercise class per day, and allowing reservations to be made up to 2 days in advance, we are hoping to provide as fair and equal an opportunity as possible for members to have access to our YMCA facilities.

We will continue to re-evaluate our new procedures and make adjustments as needed. We thank you in advance for your patience with us as we work together to keep healthy and safe.

With the new safety and sanitation measures, our operating costs are now much higher. So while we are not able to make adjustments to our membership fees, we realize that some of our members may need financial assistance to continue their membership. Please feel free to check our membership financial assistance webpage and contact your YMCA Branch if you need any assistance in that area.

We will also continue to offer our Virtual YMCA on our website that has more than 80 on-demand classes and scheduled live streaming classes with your favorite instructors.




Phased Reopening

What’s available during Phase 1?

We have prepared a safe environment to welcome you back that includes initially phasing in specific areas, services and amenities of low risk as we grow back to full capacity. Available during Phase 1 includes:

  • Health & Fitness Facility:
    • Strength & Cardio Machines
    • Free Weights
    • Personal Training by Appointment Only
  • Heated Pool: To comply with City restrictions, currently closed through September 23.
    • One-Person-Per-Lane Lap Swim/Water Activity/Exercise: Members may reserve a 45-minute time block to use one pool lane to swim or for individual water exercise or activities.
    • One Family-Per-Lane for Family Swim: Family members may reserve a 45-minute time block to use one pool lane.
  • Group Exercise Classes: To comply with City restrictions, currently suspended through September23.
    • Modified schedule of Group Exercise Classes indoor, outdoor and in the pool at select Branches here.
  • Virtual YMCA:
    • 80+ On-Demand Classes for all abilities and interests here.
    • Scheduled Live Streaming Classes with your favorite instructors here.
  • Private Swim Lessons: To comply with City restrictions, currently suspended through September 23.
    • Individual and Buddy (2 persons in the same household). Info and registration here.
What’s not available during Phase 1?

These services/amenities will be resumed when it is safe to do so, under the guidelines of the CDC and State.

  • Open Swim/ Group Swim Lessons/ Swim Team
  • Dance, Martial Arts & Hawaiian Culture & Hula/Ukulele/Guitar Classes
  • Use of Gymnasium for Group Activities
  • Use of Racquetball Courts
  • Locker Room, Showers, Saunas & Steam Room
  • Towel Service
  • Laundry Service
  • Water Fountains
  • Coffee Service
  • Subway Restaurant at Nu’uanu YMCA
  • Lobby and Social Areas
  • Child Watch
  • Playground
  • Guest or Nationwide Member Privileges



Safety Measures

What measures are the Y taking to minimize the risk of exposure to members and staff?

We have taken great steps to prepare our Branches for social/physical distancing, as well as extra measures to disinfect our areas and equipment. We have trained our staff and worked to follow and put into place the strict guidelines of the CDC and our State officials. Examples of our social/physical distancing and safety measures include spacing out our equipment/machines, limiting facility and room capacity, additional disinfecting procedures throughout the day, evening deep cleanings, and having staff and members undergo a health assessment and wear masks or face shields, before being allowed to check in. For continued information about what measures we are taking as we reopen, please visit this webpage often.

Will you be checking temperatures and/or conducting a health assessment screening before allowing members or staff to enter the Y?

Yes. Everyone, including staff, will have their temperature taken and be asked a series of four questions before being allowed to enter the Y. Any person whose temperature is 100.4 or more, or answers who "yes" to any of the following questions*, will not be allowed to check into the Y.

  1. Are you experiencing any cough, shortness of breath, chills, muscle pain, headache, sore throat, or new loss of taste or smell?
  2. Have you had a fever of 100.4 or more during the last 48 hours?
  3. Have you, or anyone in your household, been suspected to have or have had a confirmed case of COVID-19 in the last 14 days?
  4. Have you, or anyone in your household, traveled out of the State of Hawaii in the last 14 days?

In addition, members will be asked to sign a special waiver* acknowledging the risks of the current COVID-19 situation.

*Waivers and Health screening questions can be signed/answered in advance when making your online facility reservation.

Do I have to wear a mask?

Yes. Masks or face shields are mandatory for entry into the YMCA and must be worn at all times, including when exercising, except when in the pool. Masks with valves are not allowed. All staff will wear masks at all times, except when actively lifeguarding.

How will physical distancing be enforced?
  • Following State and City guidelines, we will control facility, room and pool capacity to allow for safe social distancing of 6 feet or more. Per current guidelines, capacity in each open area will not exceed 50 percent.
  • Signs and floor markers will be posted and placed throughout the facility regarding physical distancing.
  • All exercise equipment and machines have been rearranged to ensure a minimum 6 feet of distance between members; or in some cases may be taken off the line.
  • Staff will also be providing gentle reminders to separate and maintain physical distancing if necessary.
How will you control capacity limits? Is there a time limit on facility usage?

To control capacity in promotion of safe social distancing, members will be asked to use our new advance online reservation system called MotionVibe for facility entrance/usage of all available programs. Assistance to make reservations for those without online access is available by calling your branch location.

Reservations can be made up to 1 day in advance, starting at 6 am each day for the following day for the following fitness activities  - mix and match fitness activities for a complete workout!

  • 90 minutes for Fitness Facility Access: Cardio & Strength Training Machines & Free Wts: Reserve multiple or back-to-back fitness facility access reservation times per day
  • 45 minutes for Pool Usage: Reserve 1 timeslot per day
  • A specific Group Exercise Class: Reserve 1 group exercise class per day

Part of each member’s time slot allows for time to check-in and to clean any used equipment/machines.

Our new reservation system with instructions and registration is available on our website here.

What is your cleaning protocol?

We have trained our staff on our enhanced cleaning protocols and have increased the frequency of our deep cleaning and disinfecting using CDC guidelines and EPA-approved cleaning/disinfecting solutions. Members are also being asked to use the supplied EPA-approved cleaning and disinfectant materials before and after they use any exercise equipment or machines. Additionally, staff will clean high touch surface areas frequently.

Do I need to bring my own hand sanitizer?

No. We have multiple hand sanitizer dispensers with the EPA-approved 60% alcohol content located through the facility, as well as bathroom sinks for frequent handwashing.

Will you allow senior members or other vulnerable populations to use YMCA Branch facilities? Will you offer special “kupuna” hours?

All of our members are welcome back to our Y. Current CDC and State guidelines state that older adults and people who have severe underlying medical conditions, such as heart or lung disease or diabetes, may be at higher risk for developing more serious complications from COVID-19 illness. While the CDC encourages those with higher risk to limit their exposure and stay at home if possible, the Y understands and supports that this decision is an individual choice for each person. We will not prevent populations like our kupuna or those with underlying medical conditions from utilizing the Y when we reopen. And we have CDC guided safety and sanitation protocols in place to promote a healthy environment for everyone.

While some supermarkets and other essential businesses have been able to offer special kupuna hours, given the strict capacity restrictions and operating guidelines in place for our organization, our YMCA is not able to offer special kupuna hours at this time.

What we can offer members who do not feel comfortable returning to our Y initially is our Virtual YMCA on our website which offers on-demand video classes and live streaming classes that include many designed for active older adults led by favorite instructors.

We also fully understand if any of our members would like to either put their membership on hold or cancel it - which members can do at any time via our website or by calling their YMCA Branch.

What will happen if a confirmed case of COVID-19 arises in direct connection with a YMCA Branch facility?

In the event of a confirmed case of COVID-19, we will follow the guidelines of the CDC with direction from our State of Hawaii Department of Health (DOH) which may include:

  • Closing the YMCA Branch facility or specific area used by the individual for up to 48 hours to allow for CDC guided deep cleaning and disinfecting.
  • Reopening the YMCA Branch facility or specific area with the guidance of the DOH.
  • Providing information as needed to the DOH to assist with Contact Tracing.
  • While keeping the identity of the staff/member/participant confidential, contacting all staff/volunteers/members who may have come into close contact with the individual.
How will member reports of other members with possible symptoms be handled?

Ensuring a healthy environment is our top priority, and ill individuals will be asked to stay home until they are healthy. Reports of member or staff illness will be addressed by Branch leadership based on the specific details of the report and staff observations. If you have concerns about someone’s symptoms or exposure, you can report this information to Branch leadership, to the YMCA phone line at 808-678-4296, or email info@ymcahonolulu.org.




Group Exercise

What are the details about Group Exercise Classes offered in YMCA Branches?

A modified schedule of outdoor, indoor, and pool group exercise classes is currently offered at Branches. Capacity limits are in place for each class (currently per State guidelines limited to 9 participants per class), and reservations are required via our online advance reservation system. The schedule of group exercise classes are on our website here.

Which Group Exercise classes will be offered?
A limited schedule of Group Exercise classes will be offered initially, based on space availability, room capacities, and current guidelines. Classes will be offered indoors, outdoors, and in some pool locations. Additional classes and formats will be added in the future.

Classes with minimal equipment or no equipment required will be prioritized. Classes that require the sharing of equipment or equipment that is difficult to disinfect, such as TRX classes, boxing conditioning classes, and circuit style classes with shared equipment, will not be offered initially.

Check our website here for the group exercise class schedules for each branch.

In addition, our new Virtual YMCA on our website offers on-demand and live streaming classes led by favorite instructors.

How many people are allowed in each class?

Following state guidelines, the current allowed number of participants in each class is 9 participants and 1 instructor. We will evaluate this again as guidelines continue to be updated.

A reservation is required for participation in all classes.

Can I sign up for multiple classes and other facility reservation times?

At this time of limited capacity, there is a limit of one group exercise reservation per day per member. However, you may also sign up for one group exercise reservation, one pool reservation time, and multiple fitness facility reservation times within the same day if you choose to do so and space permits.

What if the class I want to take is full?

You can add your name to the wait list through the online reservation system if the class is already full. If there are cancellations, a spot may still be available for you in the class.

Pro Tip: If you are on the wait list for a group exercise class, you can make a fitness facility reservation at the same time. Come to the Y and check in for both your fitness facility reservation time and your group exercise reservation wait list at least 10 minutes before the start of class time. If all members are not checked into the class prior to class beginning, our reservation system will send you an email to notify you that a spot has opened up.

When should I arrive for check in for class?

We recommend you arrive to the Y at least 15 minutes prior to your class start time. Please arrive in time to move through the check-in process at the Y, which includes temperature checks and answering health assessment questions prior to check-in. Please anticipate the check-in process may take 10 minutes or more. Because group exercise spots are very limited, any members who are not checked in 10 minutes before the start of class will be removed from the list, and the next member on the waitlist will receive a notification that there are openings.

Can I bring my own fitness equipment (mats, bands, or yoga straps/blocks) for class?

Absolutely! We encourage members to bring their own fitness equipment for classes that utilize this. Equipment and sanitizing supplies will also be available for those members who do not bring their own, and we ask that members disinfect any equipment used before and after use. No equipment sharing will be allowed between participants during class.

What else should I expect?

Floor indicator markings will be in place for indoor classes, and all participants must maintain 6 feet distancing throughout the duration of class time. Additional sanitation supplies will be available for disinfecting.

Don’t forget to bring your towel, filled water bottle with you, and arrive in plenty of time to move through the check-in process prior to the start of your class! Masks or face shields are required to be worn at all time, including when exercising.




What To Bring And Expect When Visiting The YMCA

Are you modifying operation hours for YMCA Branches?

Yes. To maintain CDC cleaning standards and the level of staffing needed, we will be modifying operation hours for our YMCA Branches. Currently, YMCA Branch Hours are:

Kalihi
Monday - Friday 8 am - 7 pm (12:30 pm – 1:30 pm closed daily for deep cleaning)
Saturday & Sunday: Closed

Kaimuki-Waialae
Monday - Friday 6 am - 7 pm (1:30-2:30 pm closed daily for deep cleaning)
Saturday 8 am - 2 pm
Sunday: Closed

Leeward
Monday - Friday 6 am - 7:00 pm (12 pm - 1 pm closed daily for deep cleaning)
Saturday & Sunday: Closed

Mililani West Oahu
June 15 - June 18
Monday – Friday 7:00 AM – 7:00 PM
Saturday - Sunday: Closed

From June 19
Monday – Friday: 6:00 AM – 7:00 PM
Saturday – Sunday: Closed
Fitness reservations start at 6:00am (closed from 1:30pm - 2:30pm for deep cleaning) 90 mins timeblocks
Pool reservations start at 6:15am (closed from 2:00pm-3:00pm to clean) 45 minute timeblocks

Nu’uanu
Facility Hours:
Monday-Friday: 6:00am-7:00pm (CLOSED for hour of cleaning 1:30-2:30pm)
Saturday-8:00am-6:30pm
Sunday- 12:00pm-6:00pm

Pool Hours:
Monday-Friday: 6:00am-7:00pm (CLOSED ONLY Wed. 1:00-2:00pm for cleaning)
Saturday-8:00am-6:00pm (Close at 6:00pm to clean pool)
Sunday- 12:00pm-6:00pm

Windward
Monday - Friday 6 am - 7 pm (1:30-2:30 pm closed daily for deep cleaning)
Saturday 8 am - 2 pm
Sunday Closed

When will building hours and programming return to normal?

The short answer is, we don’t know. The current arrangement is temporary and will change as conditions allow, such as changes in CDC guidelines and recommendations from State officials.

How should I prepare for my YMCA visit and what should I bring?
  • Make an online or phone reservation up to 1 day in advance (starting at 6 am the day before) for a 90-minute facility usage time slot, and/or 45-minute pool usage, and/or group exercise class.
  • Come dressed to work out or to swim in the pool.
    (Locker rooms and showers are closed. Outdoor showers will be available for pool users.)

Please leave large bags and valuables at home. For storage of keys or personal bags, we ask members to either use one of our express lockers with their own personal lock, or members may wear a fanny pack to store their personal items while exercising.

For safety reasons, we do not allow any bags or backpacks on the floor of our facility, and we are not able to store any personal items or bags at our Welcome Center. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.

  • Wear a mask or face shield (must be worn at all times, including when exercising except in the pool),
  • Bring a workout towel (Towel service is suspended.)
  • Bring a filled water bottle (Water fountains are disabled. Water bottle filling dispensers are available.)
  • We ask those who feel unwell to stay at home.
How do I check in when I arrive at the YMCA?
  1. Please arrive no more than 10 minutes before your facility or pool reservation time. Arrive 15 minutes in advance for your group exercise class reservation.
  2. Everyone, including staff, will have their temperature taken and be asked a series of four questions before being allowed to enter the Y. Any person whose temperature is 100.4 or more, or who answers "yes" to any of the following questions*, will not be allowed to check into the Y.
    • Are you experiencing any cough, shortness of breath, chills, muscle pain, headache, sore throat, or new loss of taste or smell?
    • Have you had a fever of 100.4 or more during the last 48 hours?
    • Have you or anyone in your household been suspected to have, or have a confirmed case of, COVID-19 in the last 14 days?
    • Have you or anyone in your household traveled out of state in the last 14 days?
  3. In addition, members will be asked to sign a special waiver* acknowledging the risks of the current COVID-19 situation.

    *Waivers and Health screening questions can be signed/answered in advance when making your online facility reservation.

  4. When allowed to enter the Y, please clean your hands using the hand sanitizer dispenser.
  5. You will be asked to self-scan in using the YMCA mobile app on your phone. Instructions on how to download the YMCA of Honolulu mobile app on your phone are here. Alternatively, you may provide your name or membership number to our staff member who will be located behind a protective Plexiglas screen.
  6. While in the facility, please practice social distancing; follow all safety signage and floor markings, wash your hands frequently, clean any equipment/machines before and after use, respect your designated reservation time, and we ask that you be patient with us as we work to keep everyone safe and healthy.
Why do I need to sign a member waiver before I enter the Y?

We felt it was prudent to ensure our members are well-informed regarding communicable diseases and the current COVID-19 situation when making their personal decision to use our YMCA facilities and services.

Will there be a time limit using fitness equipment or machines?

Yes. To ensure all members are able to enjoy the facility, we will be limiting cardio equipment usage to 30 or 45 minutes per session depending on your YMCA Branch. Please follow posted signage.

Can I use the locker room?

No. During Phase 1, all locker rooms, showers, saunas, and steam rooms are closed. We are asking all members to come dressed to work out or swim in the pool. Members who use the pool will have access to outdoor showers. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.

What if I have belongings that were placed in a locker prior to the closing of YMCA facilities in March?

YMCA staff will make an arrangement with you to retrieve your locker belongings.

Will personal training be available?

Yes, personal training will be available by appointment only. Please schedule your personal trainer sessions through your YMCA Branch.

Will there be group exercise classes? And if so, how will you maintain social distancing?

Yes. A modified schedule of outdoor, indoor, and group exercise classes with capacity limits (currently per State guidelines limited to 9 participants per class) with markers on the floor for participants will be offered via our online advance reservation system MotionVibe at Branches.

Check our website here for the group exercise class schedule.

In addition, our new Virtual YMCA on our website offers on-demand and live streaming classes led by favorite instructors.

Will there be group exercise classes in the pool?

Yes. Our Kaimuki-Waialae, Mililani, Nu’uanu and Windward Y Branches are offering a modified schedule of group exercise classes in the pool. Participation in all group exercise classes (land and pool) will be only available via our online or by phone advance reservation system due to social distancing and capacity control State guidelines.

At the Nu‘uanu YMCA, will the racquetball courts be open? Will basketball courts be available?

No. Racquetball courts will be closed and the use of basketball courts for basketball playing will be suspended during Phase 1 to keep within the guidelines of the CDC and State of keeping members at least 6 feet apart.

We are optimizing the use of our entire facility to best accommodate wellness activities that fall within the guidelines for safe distancing and these currently include using our basketball court for cardio and strength training equipment and machines that have been rearranged to allow at least 6 feet of space between members.

We will continue to evaluate the use of all of our spaces as guidelines change. But until then, we do not have a timeline for the reopening of the racquetball or basketball courts at this time for racquetball, handball or basketball playing.

Will Child watch be open for YMCA Family membership parents while they work out?

No. Child watch will not be available during our Phase 1 opening due to current State guidelines.




Using The Pool

When I reserve a lap swim of family swim time slot, what am I able to do in that lane?

Your one-person-per-lane "Pool Lane Access" or Family Swim time slot allows a variety of water activities, exercise and swimming as long as the you stay within the space of your lane while maintaining social distancing.

Will there be pool exercise equipment available? Can I bring my own?

Availability of YMCA equipment will be limited to what is currently put out in the equipment holding area. Yes, you may bring your own aqua exercise equipment.

Where do I enter and what should I bring for my lap swim time?

Some Branches will have a separate entrance and/or exit for pool users, please look for signage. Locker rooms will be closed, so please come dressed to swim with your own towel and filled water bottle. There will be outdoor showers available for pool users. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.

Are there bathrooms available to pool users?

Yes. However, we are asking members to come dressed to work out or swim as locker rooms will be closed during Phase 1. And while bathrooms will be available to pool users, we are asking members not to use these to change in.

Where can I store my personal items while I am in the pool?

We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.

Is it safe to swim? Can COVID-19 survive in a swimming pool?

According to the CDC, there is no evidence that COVID-19 can be spread through chlorinated pools. In fact, proper water chlorination levels are very effective at killing encapsulated viruses like COVID-19.

We’ve always taken the cleanliness of our pools and surrounding areas seriously, and will be increasing the frequency of cleaning around our pool deck areas.

To help us keep pools safe and clean, we ask pool users to practice good hygiene outside of the pool. In addition to the recommended COVID-19 prevention measures, we ask everyone to follow these rules:

  • Do not use the pool if you have been sick in the past two weeks
  • Always take a cleansing shower before entering the pool
Can I use the locker room?

No. During Phase 1, all locker rooms, showers, saunas, and steam rooms are closed. We are asking all members to come dressed to work out or swim in the pool. Members who use the pool will have access to outdoor showers. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.




Membership Account Questions

My membership is on-hold; will my membership automatically begin when you reopen on June 15?

Yes. As of April 12, all memberships drafts were put on hold, except for those who opted to donate their membership fees (Mahalo!) or needed to cancel their memberships.

We stated that we would restart membership drafts when we reopen, so your membership fees automatically started redrafting on June 15.

However, please know that you have a choice. While we hope each of you will continue to stay with us; we certainly understand if due to your personal situation, you may not be able to.

Know that you may choose to keep your membership on hold on a month to month basis, cancel it, or apply for financial assistance via our website here. You may also call your Branch or email info@ymcahonolulu.org for assistance.

What is the difference between cancelling my membership and putting my membership on hold?

Instead of cancelling your membership, you have the option of putting your membership on hold which will suspend your auto draft of membership fees within that time frame. When you reactivate your membership, you will not be charged the $50 Joiner Fee. You will need to renew your request to put your membership on hold each month at least 5 days before your auto draft is due.

If you cancel your membership, the $50 Joiner Fee will only be waived if you rejoin within 60 days of your cancellation.

As we had stated, all memberships were put on hold as of April 12, and were automatically reactivated and auto drafts started, when we reopened on June 15.

Know that you may choose to keep your membership on hold on a month to month basis, cancel it, or apply for financial assistance via our website here. You may also call your Branch or email info@ymcahonolulu.org for assistance.

How can I cancel or put my membership on hold?

You can cancel or put your membership on-hold using our online system here. Or you may call your Branch or 808-678-4296 or email info@ymcahonolulu.org for assistance.

Will you be offering any reductions in membership fees?

While we are not able to make adjustments on our membership fees - with the new safety and sanitation measures, our operating costs are actually much higher than pre-COVID-19; we realize that some of our members may need financial assistance to continue their membership. Please feel free to check our membership financial assistance webpage and contact your Branch if you need any assistance in that area.

Prior to your closure, I was paying for towel service and/or a locker. Will I still be billed for these services while these services are suspended?

No. You will not be billed for these services until we re-instate them.

Is my Active&Fit and Silver&Fit account still active?

Yes. Currently, American Specialties Health (ASH), the administrator of these fitness benefits, has provided members with options for securing their “scanned” visits that include using ASH online classes and activities. When our Y reopens our fitness facilities, Active&Fit and Silver&Fit members can also earn scanned visits with their Branch visits.




Summer Day Camp For Youth & Teens

Is the YMCA offering Summer Day Camp?

Yes. To assist parents who are returning to work, our YMCA Branches are providing Summer Day Camp at our Kaimuki-Waialae, Kalihi, Leeward, Mililani, Nu’uanu and Windward Branches. Camp Erdman is also offering Summer Day Camp with an optional daily bus transportation to Camp Erdman that departs from various points throughout Oahu. However, due to strict CDC safety and sanitation guidelines, our capacity is limited so please register early. If a Branch site is filled, you may add your name to a waitlist. For more information on Summer Day Camps, go here.

Is the YMCA offering a Summer Program for Teens?

Yes. Camp Erdman is offering a Summer Day Camp for teens up to ages 16 years old, that includes an optional daily bus transportation. For more information, please go here.

We are also offering a variety of in-person and virtual Summer Programs for teens. For more information, please go here.




YMCA Feeds Kids: Free Healthy Lunch Grab & Go Lunches

This program has concluded as of July 31, 2020. Since March, more than 100,000 free healthy lunches were distributed to children in need. Mahalo to our sponsors! 

Mahalo to our generous partners, donors and volunteers who include the Resilience Fund of the Hawaii Community Foundation, Samuel N. & Mary Castle Foundation, The Harry and Jeanette Weinberg Foundation, the Pettus Foundation, HMSA Foundation, Chamber of Commerce of Hawaii, Atherton Family Foundation, Bank of Hawaii Foundation, Thomas J. Vincent Foundation, Aloha United Way and Ohana Health Plan. More than a 100,000 free healthy meals were distributed to children in need at the locations below. 

INSPIRE Church
95-061 Waimakua Dr, Mililani, HI 96789

Waipio Gardens
95-024 Waihau Street, Mililani, HI 96789

Puohala Elementary
45-233 Kulauli Street; Kaneohe, HI 96744

Kalihi Valley Instructional Bike Exchange (KVIBE) Program
1638 Kamehameha IV Road, Honolulu, Hawaii 96819

Nuuanu YMCA
1441 Pali Highway, Honolulu, HI 96813

Windward YMCA
1200 Kailua Road, Kailua, Hawaii 96734

Halawa View Apartments
99-009 Kaloloa Street, Aiea, Hi 96701

Puuwai Momi
99-132 Kohomua Street, Aiea, Hi 96701

Kuhio Elementary
2759 South King Street, Honolulu, HI 96826