Member Service Representative
| Position: |
Member Service Representative
|
| Schedule: |
Monday - Friday 5:45am - 8:15pm and Saturday 7:15am - 6:30pm |
| Location: |
Kaimuki |
| Salary Range: |
$14.50 - $17.00/hour |
| Status: |
Full-time/Non-Exempt |
POSITION SUMMARY:
Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Program Director and/or Senior Program Director.
QUALIFICATIONS:
Job Title | Mbr Svcs I $14.50/hr | Mbr Svcs II $15.50/hr | Mbr Svcs III $17.00/hr |
Experience Requirements | Less than 1 years documented customer service experience and/or health/fitness experience | 1+ years documented customer service experience and/or health/fitness experience | 3+ years documented customer service experience or and/or health/fitness experience |
Training/Certification Requirements | Within 90 Days of Hire:
-CPR/AED and First Aid certified.
-ActiveNet and MotionVibe Trained.
-Complete In-House Training Modules with Supervisor: - Achievement, Relationships, Belonging (ABR)
- Most Welcoming Place on Earth
- Listen First
- Cause Driven Tours
-Complete YUSA Leader eLearning Trainings: - The Y and You: New Employee Orientation
- Introduction to the Y's Cause and Culture
| Complete All Requirements of Level I, PLUS:
- Complete Listen First, or Foundations of Listen First (Course ID: LC124B)
-Complete YUSA Leader eLearning Trainings. - Y's Way to Service and Engagement
- I Hear You: Service with CARE
- Orientation to Diversity, Inclusion & Global Living
- Our Cause for Frontline Leaders
| Complete All Requirements of Level I & II, PLUS:
-Complete Foundations of Strength & Conditioning at the Y by ACE (Course ID: HW1291)
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Education Requirements | High school diploma or equivalent preferred. | High school diploma or equivalent required. One year or more of college education preferred.
| High school diploma or equivalent required.
Associate or Bachelor Degree preferred. |
Skills/Knowledge: - Requires understanding of group work process, program and staff development, skilled in general management and communications.
- Must be proficient in Microsoft Office
- Must be people oriented, possess strong management and supervisory skills, be well organized and multi-task oriented.
- Previous customer service experience required.
- Knowledge of program fiscal management preferred.
Education/Training:- Must be at least 18 years of age.
- Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame.
- TB test required.
- Required completion of YMCA’s mandatory training modules for program staff within required timeframes and current upkeep of mandatory certifications required.