FAQS | YMCA of Honolulu | Honolulu, Hawai‘i | www.ymcahonolulu.org

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FAQS

FAQS

Frequently Asked Questions (Updated on February 24, 2021)

Online Reservation System For Pool Use and Group Exercise Classes

What is my Customer ID Number?

Your Customer ID Number is NOT the number under your barcode on your keytag (scan card). If you did not receive your Customer ID Number, email info@ymcahonolulu.org or you may contact your YMCA Branch. Please provide an updated email address.

I have a family account. Does each member on my family account need to set up their own reservation account, and therefore, need their own Customer ID number?

Yes. Please email info@ymcahonolulu.org, or you can contact your YMCA Branch for family member Customer ID numbers. Please provide an accurate email address for each family member.

I have tried to set up a Reservation Account and I am getting an invalid message.

It could be that your membership account was placed on-hold, is not active, or needs to be reactivated, or you may using the barcode number on your keytag or scan card number – which is not your Customer ID number. Please email info@ymcahonolulu.org or contact your YMCA Branch for assistance.

Where can I find the Reservation System to set up my account and to make reservations?

Go to our YMCA of Honolulu website and click on “Make a Reservation at the Y” for instructions. You can also click here to go directly to the site.

I don’t have internet access or I am having trouble setting up my reservation account. How can I get assistance?

Please see our pictorial instructions here. If you still need assistance, please call your YMCA Branch, and they can assist you in setting up an online reservation. Reservation assistance is also available for members who do not have access to the internet.

What if I need help registering for a reservation block?

If you need assistance in registering for a time slot, please call your Y Branch location or our Call Center at 808-678-4296. Our Call Center is open Monday through Friday, 8 am to 5 pm.

I have called my YMCA Branch, but am not able to reach a “live” person to talk to and must leave a message.

We apologize for the delay our members may be experiencing. You can also send an email to info@ymcahonolulu.org or call our call center at 808-678-4296, which is in operation Monday through Friday, 8 am to 5 pm.

Are all YMCA Branches open?

Yes!

How soon in advance can I make a reservation to use the pool or take a group exercise class?

Reservations can be made for up to 2 days in advance, starting at 8:00 am each day. Reservations are not needed to use our Health and Fitness Centers, only to use the pool and for group exercise classes.

How long is the reservation time for the pool and group exercise classes?

Pool usage reservation slots are 55 minutes each, and In-Person Group Exercise Class reservations are specific to the scheduled class time.

Can I register for multiple fitness activities per day?

Reservations are not required to use our fitness facilities, you may visit at any time during our hours of operation. You may only register for one in-person group exercise reservation, and one of each of the pool activities (Pool Lane Access, Stationary Water Exercise and Family Swim) at a time. You will need to complete your current pool reservation or in-person group exercise class before you are able to make another reservation.  You may register for unlimited live stream group exercise classes.

Can I still come to the Y if I don’t have a reservation?

Yes. Reservations are not needed to use our health and fitness facilities. If we should reach capacity, members will be asked to wait in a designated area until space opens up.

Advance reservations are still available and highly recommended for our pools and group exercise classes. While “walk-in” spaces may be available, making a reservation ensures you have a spot.

What if I need help registering for a reservation to use the pool or take a group exercise class?

If you need assistance in registering, please call your Y Branch location or our Call Center between 8 am to 5 pm, Monday through Friday, at 808-678-4296.

What if I am unable to make it to my reservation time or if I arrive late? Or what if I need to cancel my reservation?

Should you arrive late for your reservation time, your pool lane reservation will not be extended, but you will still be able to enter and use any remaining time left on your reservation.

However, if you have reserved an in-person group exercise class, because those spots are very limited, any members who are not checked in 10 minutes before the start of class will be removed from the list, and the next member on the waitlist will receive a notification that there are openings. We recommend that you arrive to the Y at least 15 minutes prior to your class start time to allow time to move through the check-in process at the Y, which includes temperature checks and answering health assessment questions prior to check-in.

If you are unable to make it to your reservation, please cancel your reservation as soon as possible, through the reservation system or by calling your Y Branch location.

For our live streaming group exercise classes, we recommend that you log in 10 minutes before class starts as we do not let members into live stream classes 5 minutes after class starts. This is for safety reasons, to ensure all members do not miss the warm up.

Are reservations transferable?

No, your reservation is unique to you only.

What Can I Expect and What Should I Bring?
  • Please arrive no more than 10 minutes before your pool reservation time. Arrive at least 15 minutes in advance if you are have a reserved group exercise class.
  • Please do not come to the Y if you are feeling unwell or are experiencing any COVID-19 symptoms, or if you or a household member has an active or suspected case of COVID-19 or mandated by the State of Hawaii to quarantine.
  • You will be asked to self-scan in using our membership scan card or the YMCA mobile app on your phone and also to scan out when you leave. Instructions on how to download the YMCA of Honolulu mobile app on your phone are here. Alternatively, you may provide your name or membership number to our staff member who will be located behind a protective Plexiglas screen.
  • If you are not working out at the Kalihi, Leeward or Nu'uanu Y, please come to the facility prepared with your exercise or swim attire on, water bottle filled, and mask or face shield in place. Locker rooms and showers are temporarily closed at all Y Branches EXCEPT at the Kalihi, Leeward and Nu'uanu Y. Outdoor showers will be available for swimmers. Masks or face shields must be worn at all times, including when exercising, except when outdoors or in the pool. [Note: Masks with valves are not allowed.] Bring your exercise towel with you.
  • Please limit any personal belongings. Currently locker rooms and showers are only open at the Kalihi, Leeward or Nu'uanu Y. As a reminder, bags are not allowed in the Healthy Lifestyle Center. However, fanny packs are allowable for personal belongings, and a limited number of express lockers are available for member use. Please bring your own lock if you plan to use a locker. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.
  • Please adhere to the social distancing markings throughout the duration of your visit.
  • Please be sure to clean  any equipment or machines before and after you use. And scan out when you leave the Y.
  • Currently to comply with City guidelines, no common areas will be open for gathering. Bathrooms will be available, but locker rooms will remain closed - except for locker rooms and showers at the Kalihi, Leeward or Nu'uanu Y. Coffee and towel service will not be available, and water fountains will remain closed.
How many members will there be in the pool or workout areas? What is the cleaning that will be done in facilities or pool areas

The number of members in our facilities vary by YMCA Branch, based on the size of the Branch and social distancing capacity. Currently, between 4 to 5 members [or one family unit for Family Swim] per 55-minute reservation time session are allowed for the pool; equipment/machines are spaced out in the facility to allow for social distancing; up to 24 members per in-person indoor and outdoor group exercise classes or aqua pool group exercise classes. These capacity levels will be adjusted based on CDC and State guideline updates and continued evaluation of our system.

All members are asked to clean equipment and machines used before and after use. Cleaning of facility areas is done per CDC guidelines.

What if pool and group exercise class reservations are filled every day, and it's difficult to obtain a time slot? If so, are there any considerations on reduced monthly membership fees?

By using an online / by phone advance reservation system, limiting time block reservations to 50 minutes for pool usage and limiting pool and in-person group exercise class reservations to 1 open reservation for each activity per member at at time, along with allowing reservations to be made up to 2 days in advance, we are hoping to provide as fair and equal an opportunity as possible for members to have access to our pools and group exercise classes. While facility capacity is currently limited to 50%, in the near future, we will be adding a facility capacity monitor to our website so that you can see how many people are currently attending.

We will continue to re-evaluate our new procedures and make adjustments as needed. We thank you in advance for your patience with us as we work together to keep healthy and safe.

With the new safety and reduced capacity limits, our operating costs are now much higher. So while we are not able to make adjustments to our membership fees, we realize that some of our members may need financial assistance to continue their membership. Please feel free to check our membership financial assistance webpage and contact your YMCA Branch if you need any assistance in that area.

We will also continue to offer our Virtual YMCA on our website that has more than 40 on-demand classes and more than 80 weekly scheduled live streaming classes with your favorite instructors.

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Phased Reopening

What’s available now?

Available currently during our City's Tier 5 phase:

  • Health & Fitness Facility:
    • Strength & Cardio Machines
    • Free Weights
    • Stretch and Core Training Areas
    • Personal Training by Appointment Only
  • Heated Pool:
    • Lane Lap Swim/Water Activity/Exercise [Depending on demand, up to 2 members will be assigned per lane.]: Members may reserve a 55-minute time block to use one pool lane to swim or for individual water exercise or activities.
    • 1 to 2-Person-Per-Pool Section for stationary water exercise: Members may reserve a 55-minute time block
    • One Family-Per-Lane for Family Swim: UP to 5 Y Family members may reserve a 55-minute time block to use one pool lane.
  • Group Exercise Classes in Branches and Pool: To comply with City "Tier 5 Phase" restrictions, indoor group exercise classes are limited to 24 members per class; outdoor and aqua pool group exercise classes limited to 24 members per class. Please see our Live Stream group exercise classes here.
  • Virtual YMCA: OPEN!
    • 80 Scheduled Live Streaming Classes per week with your favorite instructors here.
    • 40+ On-Demand Classes for all abilities and interests here.
  • Group and Private Swim Lessons:
    • Group, Individual and Buddy (2 persons). Info and registration here.
  • Nationwide Member Privileges
What’s not available currently?

These services/amenities will be resumed when it is safe to do so, under the guidelines of the CDC and State.

  • Open Swim/ Swim Team
  • Dance, Martial Arts & Hawaiian Culture & Hula/Ukulele/Guitar Classes: Some classes are being added back to the schedule.
  • Use of Gymnasium for Group Activities
  • Use of Racquetball Courts
  • Locker Room & Showers are currently open at the Kalihi, Leeward and Nu'uanu Y
  • Saunas & Steam Room
  • Water Fountains
  • Coffee Service
  • Subway Restaurant at Nu’uanu YMCA
  • Lobby and Social Areas
  • Child Watch

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Safety Measures

What measures are the Y taking to minimize the risk of exposure to members and staff?

We have taken great steps to prepare our Branches for social/physical distancing, as well as following CDC guidelines to keep our areas and equipment clean. We have trained our staff and worked to follow and put into place the guidelines of the CDC and our State officials.

Examples include social/physical distancing, spacing out our equipment/machines, limiting facility capacity per City guidelines, and requiring everyone to wear masks at all times except when outdoors, in the pool or showering.

Members, Guests and Staff are asked NOT to come to the Y if they are experiencing any COVID-19 symptoms, or if they or anyone in their household has an active or suspected case of COVID-19, or are mandated by the State of Hawaii to quarantine.

For continued information about what measures we are taking as we reopen, please visit this webpage often.

Do I have to wear a mask?

Yes. Masks that cover your nose and mouth are mandatory for entry into the YMCA and must be worn at all times, including when exercising, except when outdoors, or in the pool or showering. Masks with valves, bandanas, neck gaitors and face shields worn without a mask are not allowed.

How will physical distancing be enforced?
  • Following State and City guidelines, we will control facility, room and pool capacity to allow for safe social distancing of 6 feet or more.
  • Signs and floor markers will be posted and placed throughout the facility regarding physical distancing.
  • All exercise equipment and machines have been rearranged to ensure a minimum 6 feet of distance between members; or in some cases may be taken off the line.
  • Staff will also be providing gentle reminders to separate and maintain physical distancing if necessary.
How will you control capacity limits? Is there a time limit on facility usage?

To control capacity in promotion of safe social distancing, members will be asked scan in so we can monitor the number of people in each facility at all time. At times that we reach capacity, members will be asked to wait in a designated area until a space opens. Pool use and group exercise class capacity will be controlled by our online reservation system. Assistance to make reservations for those without online access is available by calling your branch location.

Reservations can be made up to 2 days in advance, starting at 8 am each day for the following day to use the pool and/or to take a group exercise class - mix and match fitness activities for a complete workout!

  • 55 minutes for Pool Usage: May have only 1 "open" pool reservation at a time. You will need to complete your current pool reservation before you are able to make another reservation.
  • A specific Group Exercise Class: May have only 1 "open" in-person group exercise class reservation at a time. You will need to complete your current in-person group exercise class reservation before you are able to make another reservation.

Our new reservation system with instructions and registration is available on our website here.

What is your cleaning protocol?

We are following the current CDC cleaning guidelines for our facilities. Members are also being asked to use the supplied EPA-approved cleaning and disinfectant materials before and after they use any exercise equipment or machines.

Do I need to bring my own hand sanitizer?

No. We have multiple hand sanitizer dispensers with the EPA-approved 60% alcohol content located through the facility, as well as bathroom sinks for frequent handwashing.

What will happen if a confirmed case of COVID-19 arises in direct connection with a YMCA Branch facility?

In the event of a confirmed case of COVID-19, we will follow the guidelines of the CDC with direction from our State of Hawaii Department of Health (DOH) which may include:

  • Closing the YMCA Branch facility or specific area used by the individual for up to 48 hours to allow for CDC guided deep cleaning and disinfecting.
  • Reopening the YMCA Branch facility or specific area with the guidance of the DOH.
  • Providing information as needed to the DOH to assist with Contact Tracing.
  • While keeping the identity of the staff/member/participant confidential, contacting all staff/volunteers/members who may have come into close contact with the individual.
How will member reports of other members with possible symptoms be handled?

Ensuring a healthy environment is our top priority, and ill individuals will be asked to stay home until they are healthy. Reports of member or staff illness will be addressed by Branch leadership based on the specific details of the report and staff observations. If you have concerns about someone’s symptoms or exposure, you can report this information to Branch leadership, to the YMCA phone line at 808-678-4296, or email info@ymcahonolulu.org.

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Group Exercise

What are the details about Group Exercise Classes offered in YMCA Branches?

Note: To comply with City "Tier 5 Phase" restrictions, in-person indoor group exercise classes are limited to 24 members per class, outdoor and pool group exercise classes are limited to 24 members per class all pending on space available for social distancing. The schedule of group exercise classes are on our website here.

Which Group Exercise classes will be offered?
A schedule of Group Exercise classes is offered. Classes are offered indoors, outdoors, and in our pools. Additional classes and formats will continue to be added.

Check our website here for the group exercise class schedules for each branch.

In addition, our new Virtual YMCA on our website offers on-demand and live streaming classes led by favorite instructors.

How many people are allowed in each class?

To comply with City "Tier 5 Phase" restrictions, in-person indoor group exercise classes are limited to 24 members per class, outdoor and pool group exercise classes are limited to 24members per class. All based on space available for social distancing.

A reservation is required for participation in all classes.

Can I sign up for multiple classes and other facility reservation times?

At this time of limited capacity, Y members may have only 1 "open" in-person group exercise class at a time. You will need to complete your current in-person group exercise class before you are able to make another reservation.  You may also register for one of each of the pool activity (Pool Lane Access, Stationary Water Exercise and Family Swim) reservation times, and multiple fitness facility reservation times within the same day if you choose to do so and space permits. You many register for an unlimited number of live streaming group exercise classes.

What if the class I want to take is full?

You can add your name to the wait list through the online reservation system if the class is already full. If there are cancellations, a spot may still be available for you in the class.

Pro Tip: If you are on the wait list for a group exercise class, you can make a fitness facility reservation at the same time. Come to the Y and check in for both your fitness facility reservation time and your group exercise reservation wait list at least 10 minutes before the start of class time. If all members are not checked into the class prior to class beginning, our reservation system will send you an email to notify you that a spot has opened up.

When should I arrive for check in for class?

We recommend you arrive to the Y at least 15 minutes prior to your in-person group exercise class start time. Please arrive in time to move through the check-in process at the Y, which includes temperature checks and answering health assessment questions prior to check-in. Please anticipate the check-in process may take 10 minutes or more. Because group exercise spots are very limited, any members who are not checked in 10 minutes before the start of class will be removed from the list, and the next member on the waitlist will receive a notification that there are openings.


For our live streaming group exercise classes, we recommend that you log in 10 minutes before class starts as we do not let members into live stream classes 5 minutes after class starts. This is for safety reasons, to ensure all members do not miss the warm up.

Can I bring my own fitness equipment (mats, bands, or yoga straps/blocks) for class?

Absolutely! We encourage members to bring their own fitness equipment for classes that utilize this. Equipment and sanitizing supplies will also be available for those members who do not bring their own, and we ask that members disinfect any equipment used before and after use. No equipment sharing will be allowed between participants during class.

What else should I expect?

Floor indicator markings will be in place for indoor classes, and all participants must maintain 6 feet distancing throughout the duration of class time. Additional sanitation supplies will be available for disinfecting.

Don’t forget to bring your towel, filled water bottle with you, and arrive in plenty of time to move through the check-in process prior to the start of your class! Masks or face shields are required to be worn at all time, including when exercising.

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What To Bring And Expect When Visiting The YMCA

Are you modifying operation hours for YMCA Branches?

Yes. To maintain CDC cleaning standards and the level of staffing needed, we will be modifying operation hours for our YMCA Branches. You may view current hours here.

When will building hours and programming return to normal?

The short answer is, we don’t know. The current arrangement is temporary and will change as conditions allow, such as changes in CDC guidelines and recommendations from State officials.

How should I prepare for my YMCA visit and what should I bring?
  • Reservations to use the facility are not needed. To use the pool or take a group exercise class, you can make an online or phone reservation up to 2 days in advance (starting at 8 am the day before) for 55-minute pool usage, and/or in-person group exercise class.
  • Come dressed to work out or to swim in the pool.
    (Locker rooms and showers are closed at all Y Branches, except at the Kalihi, Leeward and Nu'uanu Y. Outdoor showers will be available for pool users.)

Please leave large bags and valuables at home. For storage of keys or personal bags, we ask members to either use one of our express lockers with their own personal lock, or members may wear a fanny pack to store their personal items while exercising.

For safety reasons, we do not allow any bags or backpacks on the floor of our facility, and we are not able to store any personal items or bags at our Welcome Center. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.

  • Wear a mask (must be worn at all times, including when exercising except when outdoors, or in the pool, or showering),
  • Bring a workout towel (Towel service is suspended.)
  • Bring a filled water bottle (Water fountains are disabled. Water bottle filling dispensers are available.)
  • We ask those who feel unwell to stay at home.
How do I check in when I arrive at the YMCA?
  1. Please do not come to the Y if you are feeling unwell or are experiencing any COVID-19 symptoms, or if you or a household member has an active or suspected case of COVID-19 or mandated by the State of Hawaii to quarantine.
  2. Please arrive no more than 10 minutes before your pool reservation time. Arrive 15 minutes in advance for your group exercise class reservation. 
  3. When entering the Y, please clean your hands using the hand sanitizer dispenser.
  4. You will be asked to self-scan in using your membership scan card or the YMCA mobile app on your phone; and when you leave, please scan out. Instructions on how to download the YMCA of Honolulu mobile app on your phone are here. Alternatively, you may provide your name or membership number to our staff member who will be located behind a protective Plexiglas screen.
  5. While in the facility, please practice social distancing; follow all safety signage and floor markings, wash your hands frequently, clean any equipment/machines before and after use, respect your designated reservation time, and we ask that you be patient with us as we work to keep everyone safe and healthy.
Why do I need to sign a member waiver before I enter the Y?

We felt it was prudent to ensure our members are well-informed regarding communicable diseases and the current COVID-19 situation when making their personal decision to use our YMCA facilities and services.

Will there be a time limit using fitness equipment or machines?

Yes. To ensure all members are able to enjoy the facility, we will be limiting cardio equipment usage to 30 or 45 minutes per session depending on your YMCA Branch. Please follow posted signage.

Can I use the locker room?

Only at our Kalihi, Leeward and Nu'uanu Y. All other Y Branch locker rooms and showers are temporarily closed.  Saunas, and steam rooms are closed. We are asking all members, who are not working out at the Kalihi, Leeward or Nu'uanu Y, to come dressed to work out or swim in the pool. Members who use the pool will have access to outdoor showers. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.

What if I have belongings that were placed in a locker prior to the closing of YMCA locker rooms?

YMCA staff will make an arrangement with you to retrieve your locker belongings.

Will personal training be available?

Yes, personal training will be available by appointment only. You may purchase and register for your personal trainer sessions online and a YMCA Branch representative will contact you to match you with a trainer. The trainer will then contact you to set up a training schedule. Click here for more information and to register.

Will there be group exercise classes? And if so, how will you maintain social distancing?

Yes. A modified schedule of outdoor, indoor and pool group exercise classes with capacity limits (currently per State guidelines limited to 24 participants for indoor classes and 24 participants for outdoor or pool classes) with markers on the floor for participants will be offered via our online advance reservation system MotionVibe at Branches.

Check our website here for the group exercise class schedule.

In addition, our new Virtual YMCA on our website offers on-demand and live streaming classes led by favorite instructors.

Will there be group exercise classes in the pool?

Yes. Our Kaimuki-Waialae, Leeward, Mililani, Nu’uanu and Windward Y Branches are offering a modified schedule of group exercise classes in the pool. Participation in all group exercise classes (land and pool) will be only available via our online or by phone advance reservation system due to social distancing and capacity control State guidelines.

At the Nu‘uanu YMCA, will the racquetball courts be open? Will basketball courts be available?

No. Racquetball courts are closed and the use of basketball courts for basketball playing is suspended to keep within the guidelines of the CDC and State of keeping members at least 6 feet apart.

We are optimizing the use of our entire facility to best accommodate wellness activities that fall within the guidelines for safe distancing and these currently include using our basketball court for cardio and strength training equipment and machines that have been rearranged to allow at least 6 feet of space between members.

We will continue to evaluate the use of all of our spaces as guidelines change. But until then, we do not have a timeline for the reopening of the racquetball or basketball courts at this time for racquetball, handball or basketball playing.

Will Child watch be open for YMCA Family membership parents while they work out?

No. Child watch will not be available due to current State guidelines.

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Using The Pool

When I reserve a lap swim of family swim time slot, what am I able to do in that lane?

Your "Pool Lane Access" or Family Swim time slot allows a variety of water activities, exercise and swimming as long as the you stay within the space of your lane while maintaining social distancing. If you reserved a "Stationary Water Exercise" pool time slot, you must stay within your designated pool section.

Will there be pool exercise equipment available? Can I bring my own?

Availability of YMCA equipment will be limited to what is currently put out in the equipment holding area. Yes, you may bring your own aqua exercise equipment.

Where do I enter and what should I bring for my lap swim time?

Some Branches will have a separate entrance and/or exit for pool users, please look for signage. Locker rooms will be closed, so please come dressed to swim with your own towel and filled water bottle. There will be outdoor showers available for pool users. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.

Are there bathrooms available to pool users?

Yes. However, we are asking members to come dressed to work out or swim as all locker rooms and showers, except at the Nu'uanu Y, are temporarily closed. While bathrooms will be available to pool users, we are asking members not to use these to change in.

Where can I store my personal items while I am in the pool?

We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.

Is it safe to swim? Can COVID-19 survive in a swimming pool?

According to the CDC, there is no evidence that COVID-19 can be spread through chlorinated pools. In fact, proper water chlorination levels are very effective at killing encapsulated viruses like COVID-19.

We’ve always taken the cleanliness of our pools and surrounding areas seriously, and will be increasing the frequency of cleaning around our pool deck areas.

To help us keep pools safe and clean, we ask pool users to practice good hygiene outside of the pool. In addition to the recommended COVID-19 prevention measures, we ask everyone to follow these rules:

  • Do not use the pool if you have been sick in the past two weeks
  • Always take a cleansing shower before entering the pool
Can I use the locker room?

Only at the Kalihi, Leeward and Nu'uanu Y. Currently, all other Y Branch locker rooms and showers are temporarily closed. Saunas, and steam rooms are closed. We are asking all members to come dressed to work out or swim in the pool - unless they are working out at the Kalihi, Leeward or Nu'uanu Y, which has their locker rooms and showers open. Members who use the pool will have access to outdoor showers. We will have small baskets or a designated area for pool users to keep their small bags, keys, and towels in while they are in the pool.

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Membership Account Questions

What is the difference between cancelling my membership and putting my membership on hold?

Instead of cancelling your membership, you have the option of putting your membership on hold which will suspend your auto draft of membership fees within that time frame. When you reactivate your membership, you will not be charged the $50 Joiner Fee. You will need to renew your request to put your membership on hold each month at least 5 days before your auto draft is due.

If you cancel your membership, the $50 Joiner Fee will only be waived if you rejoin within 60 days of your cancellation.

Know that you may choose to keep your membership on hold on a month to month basis, cancel it, or apply for financial assistance via our website here. You may also call your Branch or email info@ymcahonolulu.org for assistance.

How can I cancel or put my membership on hold?

You can cancel or put your membership on-hold using our online system here. Or you may call your Branch or 808-678-4296 or email info@ymcahonolulu.org for assistance.

Will you be offering any reductions in membership fees?

While we are not able to make adjustments on our membership fees - with the new safety and sanitation measures, our operating costs are actually much higher than pre-COVID-19; we realize that some of our members may need financial assistance to continue their membership. Please feel free to check our membership financial assistance webpage and contact your Branch if you need any assistance in that area.

Prior to your closure, I was paying for towel service and/or a locker. Will I still be billed for these services while these services are suspended?

No. You will not be billed for these services until we re-instate them.

Is my Active&Fit and Silver&Fit account still active?

Yes. Currently, American Specialties Health (ASH), the administrator of these fitness benefits, has provided members with options for securing their “scanned” visits that include using ASH online classes and activities. When our Y reopens our fitness facilities, Active&Fit and Silver&Fit members can also earn scanned visits with their Branch visits.

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Preschool, Youth & Teen Programs

Is the YMCA offering programs for preschoolers, youth and teens?

Yes. YMCA Branches are providing Early Learning Programs and Preschool, School Break (Intersession) Day Camps and during the school year, afterschool care through our A+ School Site programs and in our Y Branches.

Click here for Early Learning/Preschool Programs

Click here for Summer Programs

Click here for School Break (Intersession) Day Camps

Click here for A+ Afterschool Programs


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